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Akshithara Jewels
THRISSUR
Kerala, India

+91 7012937440
akshitharajewels@gmail.com

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Terms of service

Welcome to Akshithara Jewels. By accessing or using our website and placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please do not use our website.

1. General

These Terms and Conditions govern the use of the Akshithara Jewels website and all purchases made through it. We reserve the right to update or modify these Terms at any time without prior notice. Any changes will become effective immediately upon publication on this website.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

3. Products

We strive to ensure that all product descriptions, images, prices, and specifications are accurate. However:

Product colors may vary slightly due to differences in screen displays and lighting.
Minor variations in color, finish, texture, or handcrafted details may occur and are not considered defects.
Product availability is subject to change without notice.

We reserve the right to discontinue or modify any product at any time.

4. Pricing

All prices displayed on the website are subject to change without prior notice.
Prices are shown in the applicable currency selected on the website.
Taxes, shipping charges, customs duties, and other applicable fees may be charged separately where applicable.

5. Orders

Akshithara Jewels reserves the right to:

Accept or reject any order.
Cancel any order due to pricing errors, stock unavailability, suspected fraud, or other legitimate business reasons.
Contact customers for additional verification before processing an order.

If an order is cancelled after payment has been received, any eligible refund will be processed using the original payment method.

6. Payment

We accept payment through the payment methods made available during checkout. By placing an order, you confirm that you are authorized to use the selected payment method.

7. Shipping

Orders are shipped according to our Shipping Policy. Delivery times are estimates only and may vary due to courier services, customs clearance, weather conditions, public holidays, or other circumstances beyond our control.

International customers are responsible for any customs duties, import taxes, VAT/GST, customs clearance fees, or other charges imposed by their destination country.

8. Refunds

Akshithara Jewels follows a strict No Refund Policy.

Refunds are considered only if:

The product is received in a damaged condition.
The customer reports the issue on the same day of delivery.
A continuous, unedited unboxing video clearly showing the sealed package, the entire opening process, and the damaged product is provided.

Refund requests that do not satisfy these requirements will not be approved.

9. Intellectual Property

All content on this website, including but not limited to:

Logos
Brand name
Product photographs
Images
Graphics
Videos
Text
Website design

is the property of Akshithara Jewels unless otherwise stated and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. User Conduct

You agree not to:

Use the website for any unlawful purpose.
Attempt to interfere with the website's operation or security.
Upload malicious software or harmful content.
Provide false or misleading information.
Violate any applicable laws while using the website.

11. Limitation of Liability

To the fullest extent permitted by law, Akshithara Jewels shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid by the customer for the applicable order.

12. Warranty Disclaimer

Except where required by applicable law, all products are provided "as is" and "as available." Akshithara Jewels makes no warranties, express or implied, regarding uninterrupted website availability or the suitability of products for any particular purpose.

13. Force Majeure

Akshithara Jewels shall not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, war, government actions, customs delays, power failures, internet outages, or courier disruptions.

14. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or the use of this website shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the location of Akshithara Jewels' registered place of business.

16. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

Akshithara Jewels

Email: akshitharajewels@gmail.com

Phone: 7012937440

Address: THRISSUR

At Akshithara Jewels, every piece is carefully handpicked to bring you timeless elegance, exceptional quality, and lasting beauty. We believe jewelry is more than an accessory—it's a reflection of your story, your style, and your cherished moments.

Privacy policy

At Akshithara Jewels, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, which is powered by Odoo.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely through our payment service providers)
Order history
Any information you provide through contact forms or customer support

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Pages visited
Time spent on pages
Referring website
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Deliver products and services
Respond to customer inquiries
Provide customer support
Improve our website and shopping experience
Send order confirmations and shipping updates
Send promotional emails and offers (only where permitted or with your consent)
Detect fraud and maintain website security
Comply with legal obligations

3. Cookies

Our website uses cookies and similar technologies to:

Keep you logged in
Remember your shopping cart
Improve website functionality
Analyze website traffic
Personalize your browsing experience

You may disable cookies through your browser settings; however, some features of the website may not function properly.

4. Website Platform

Our website is powered by Odoo, which provides the eCommerce and website infrastructure used to operate our online store. Information you submit through our website may be processed using Odoo's services for purposes such as order management, customer relationship management, website functionality, and security.

5. Payment Information

Payments are processed through secure third-party payment providers. Akshithara Jewels does not store your complete payment card information on its servers.

6. Sharing Your Information

We do not sell your personal information.

We may share your information with:

Payment service providers
Shipping and logistics partners
Technology and website service providers
Legal or regulatory authorities when required by law

These parties are only provided with the information necessary to perform their services.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is completely secure.

8. Data Retention

We retain your personal information only for as long as necessary to:

Fulfill your orders
Provide customer support
Meet legal, tax, and accounting requirements
Resolve disputes
Enforce our agreements

9. Your Rights

Depending on your location and applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Withdraw consent where applicable
Request a copy of your personal data

To exercise these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

11. Children's Privacy

Our website is not intended for children under the age required by applicable law, and we do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Akshithara Jewels

Email: akshitharajewels@gmail.com

Phone: 7012937440

Address: THRISSUR

Refund policy

At Akshithara Jewels, we are committed to delivering our products in excellent condition. Please read our refund policy carefully before placing an order.

No Refund Policy

All purchases made from Akshithara Jewels are final. We do not offer refunds, returns, or exchanges for reasons such as:

Change of mind
Incorrect product selection by the customer
Personal preference
Size, color, or design expectations (unless the delivered item differs from the order)

Damaged Product Claims

A refund will only be considered if the product is received in a damaged condition due to shipping.

To be eligible for a refund, you must meet all of the following conditions:

Contact us on the same day you receive the package.
Provide a continuous, unedited unboxing video that clearly shows:
- The sealed package before opening (360° view).
- The entire unboxing process without any cuts, pauses, or edits.
- The damaged product inside the package.
The video must clearly demonstrate that the damage occurred before or during delivery and was not caused after the package was opened.

Claims submitted without a complete, unedited unboxing video or after the same day of delivery will not be eligible for a refund.

Refund Approval

If your claim is verified and approved by Akshithara Jewels, we will process the refund using the original payment method or another mutually agreed method. The time required for the refund to appear in your account may vary depending on your payment provider.

Right to Reject Claims

Akshithara Jewels reserves the right to reject any refund request if:

The required proof is incomplete, edited, or unclear.
The claim is submitted after the same day of delivery.
The damage appears to have occurred after delivery or due to customer handling.
The evidence does not support the claim.

Contact Us

For refund requests related to damaged products, please contact us immediately on the day of delivery.

Akshithara Jewels

Email: akshitharajewels@gmail.com

Phone: 7012937440

Shipping policy

Thank you for shopping with Akshithara Jewels. We are committed to ensuring your order is processed, packed, and delivered safely and efficiently.

Order Processing

All orders are processed after successful payment confirmation.
Orders are typically processed within 1–3 business days, excluding Sundays and public holidays.
During festive seasons, promotional events, or periods of high order volume, order processing may take longer.

Domestic Shipping (India)

We ship across India through trusted courier partners.
Estimated delivery time is generally 3–7 business days after dispatch, depending on your location.
Delivery timelines are estimates and may vary due to courier operations or unforeseen circumstances.

International Shipping

Akshithara Jewels offers international shipping to selected countries.
International delivery times generally range from 7–21 business days after dispatch, depending on the destination country, customs clearance, and local courier services.
Delivery times are estimates only and cannot be guaranteed.

Customs Duties and Import Taxes

For international orders, the customer is solely responsible for:

Customs duties
Import taxes
VAT/GST
Customs clearance fees
Any other charges imposed by the destination country's customs authorities

These charges are not included in the product price or shipping fee unless expressly stated at checkout.

If an international shipment is refused by the customer or returned due to unpaid customs duties, taxes, or failure to accept delivery, Akshithara Jewels reserves the right to deduct any return shipping costs, customs charges, or other expenses incurred. Refunds, if any, will be issued only after such deductions and in accordance with our Refund Policy.

Shipping Charges

Shipping charges will be calculated and displayed during checkout based on the delivery location and the shipping method selected.

Order Tracking

Once your order has been dispatched, tracking details will be shared through your registered email address, SMS, or WhatsApp (where available), enabling you to monitor your shipment.

Delivery Address

Customers are responsible for providing accurate shipping information. Akshithara Jewels is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete delivery details provided by the customer.

Delayed Deliveries

Although we work with reliable courier partners, delivery delays may occur due to:

Weather conditions
Natural disasters
Customs inspections and clearance
Public holidays
Government regulations
Courier operational delays
Other unforeseen circumstances

Akshithara Jewels is not liable for delays caused by courier companies, customs authorities, or events beyond our reasonable control.

Damaged Packages

If you receive a damaged package or product, you must:

Record a continuous, unedited unboxing video showing the sealed package, the entire opening process, and the damaged item.
Report the issue to Akshithara Jewels on the same day the package is delivered.

Claims submitted without a complete unedited unboxing video or after the day of delivery will not be eligible for review under our Refund Policy.

Failed Delivery Attempts

If delivery cannot be completed due to an incorrect address, recipient unavailability, refusal to accept the shipment, or failure to pay applicable customs duties or taxes (for international orders), the shipment may be returned to us. Any additional shipping, return, customs, or handling charges incurred will be the responsibility of the customer.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Akshithara Jewels

Email: akshitharajewels@gmail.com

Phone: 7012937440

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